🔧 After Sales & Service
Why Choose Us Even After Purchase?
At ALFANEX, our relationship with customers doesn’t end after the sale — it begins there. We’re committed to ensuring your printers work efficiently, reliably, and without interruption.
Our After-Sales Commitment
- Free installation and setup
- Comprehensive user training
- Initial consumables and accessories support
- Remote assistance for minor issues
- Warranty management and claim assistance
Our Services Include
- Preventive Maintenance: Regular check-ups to ensure peak performance and reduce downtime.
- Onsite Repairs: Our technicians visit your location to quickly diagnose and resolve issues.
- Annual Maintenance Contracts (AMC): Flexible AMC plans for both small offices and large enterprises.
- Spare Parts & Consumables: Genuine and compatible parts for all major printer brands.
- Printer Upgrades & Refurbishing: Enhance printer performance and lifespan with affordable upgrades.
Service Request
Need help? Submit a service request and our team will get in touch within 24 hours.
Submit a Service Request
Service Timelines
| Service Type | Response Time | Resolution Time |
|---|---|---|
| Remote Support | Within 2 hours | Same day |
| Onsite Visit | Within 24 hours | 1–2 business days |
| Spare Replacement | As per availability | 2–4 business days |
Contact Us
Phone: 94470 42641
Email: support@alfanex.in
